FAQs

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Before choosing your school holiday childcare provider we suggest you do a bit of research.

Do they have a proven track record? Are their staff suitably checked and qualified? Do they hold relevant insurance? How do they recruit? What policies and procedures do they have in place to ensure the safety of your child?

These are just some of the questions you may ask. However, the key question must always be, are you Ofsted registered?​

Unlike some sport and activity-based providers, RB Holiday Camps are Ofsted registered. Ofsted ensures your child receives the quality of care you expect and demand. It is your assurance of our high standards.

Ofsted ensures that we meet all National Childcare Regulations by visiting our camps, approving our policies and procedures, and speaking to our staff regularly. Inspection reports are then posted on the Ofsted website

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Registration for all activities will be signposted at each Active Camp venue. We ask you to register at least 10 minutes prior to the pre-booked start time. It is essential that a parent/guardian registers and signs out their child. If another adult is collecting your child, or you are collecting your child before the pre-booked pick up time then please inform the RB Holiday Camp Co-ordinator. This is important, as sign out is not available under normal circumstances until 15 minutes prior to pick up.

Please inform the Active Camps Co-ordinator if another adult will collect your child or if you are collecting your child before the pre-booked pick up time.

At the end of the day children must be signed out by an authorised adult.

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Please respect our programme timing. If you are likely to be delayed after the pre-booked pick up time, please let us know in order to avoid unnecessary concern. For every 15 minutes after the pre-booked collection time a charge will be incurred as explained online in our Terms and Conditions. If you are delayed beyond our latest pick up time of 6pm we will try contacting, you using your contact numbers. After that we must notify Social Services of any children still on site.

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On our summer camps it is important that children bring sun cream and are aware of how to apply it as our staff cannot do this for them. Alternatively, if children bring a spray-on sun cream the staff will be able to help them. All children should bring a packed lunch, some healthy snacks and plenty to drink (in a refillable bottle). We do not have refrigeration food storage, so we suggest a lunch box with an ice block or frozen juice to keep the contents cool. Please do not let your child bring food to camp that contains traces of nut. All equipment is provided so there is no need to bring anything except the packed lunch, sun cream and additional clothing.

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We suggest that children dress in comfortable clothing that is appropriate to the weather and activity they are taking part in. If attending the football academy please ensure your child brings shin pads and footwear appropriate to the facility, i.e. trainers/Astroturf.

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Our Terms and Conditions state that a payment must be made when making a booking. Bookings can be made online or by using childcare vouchers. We do not accept payment by cheque.

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Children will not need to bring the following:​

• Sports equipment – we have got plenty of that!
• Computer games, MP3 players
• Money – unless indicated by the Camp's Co-ordinator
• Valuable watches/jewellery

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Yes, children can bring their own pedal bikes only. However pedal bikes must not have any balancing aids attached to them e.g. Stabilisers. Please be aware that children will use RB Holiday Camp balance bikes and will only move onto pedal bikes at the discretion of the instructor.

*Children that bring their own pedal bikes do so at their own risk. RB Holiday Camp and associated companies will not be held responsible for any damages to children’s own bikes whilst attending a Balance-ability Camp.

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Yes, our camps are registered with Ofsted to ensure that the highest of standards are met. Ofsted ensures that we meet their regulations in numerous ways – click here to read more about Ofsted and our high standards.

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Yes, as an Ofsted registered provider it means that we can accept payment by childcare vouchers/choices. To book using childcare vouchers/choices just follow our simple online booking process and select the 'pay by childcare voucher' option at the payment page.

If your childcare voucher company is not listed on our booking system, do not panic! Contact us and a member of the team will see if we can be of assistance.

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Children are coached in minimum ratios of 1:16. The ratio for under 8s is 1:8. These ratios are increased further with the Camp Co-ordinator and helpers.

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Yes, as long as your child is in full time education, they can attend Active Camps. However, due to Ofsted regulations we are only permitted to take 4-year-old children for a maximum of 4 hours per day. Therefore, 4-year-old children are only allowed to attend our Camp programme for half days.

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If your child has a medical condition (e.g. diabetes, serious allergies, epilepsy etc) that we need to be aware of it is essential that you tell us prior to an RB Holiday Camp starting. At registration, you must inform a member of staff about any medication that may be required, and you will also need to complete the Administering Medication Form.

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All accidents (e.g. bumps, grazes, and stings) will be dealt with by First Aid trained staff. If your child is involved in an accident, they will be given a sticker to wear. At sign out please speak to the Camp Co-ordinator as we require the Accident Report Form to be signed to ensure that you are informed of any incident that has occurred. If there has been a serious incident or your child has fallen ill, you will be contacted by telephone as soon as possible.

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At RB Holiday Camps we aim to encourage and reward positive behaviour and deal with inappropriate behaviour firmly and fairly. The RB Holiday Camps Code of Behaviour will be on display at every camp venue and staff will explain what is expected of the children in terms of behaviour. We will endeavour to deal with any minor behaviour problems as they arise. However, in serious cases and persistent poor behaviour, we will contact you.

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Yes, all our RB Holiday Camp venues are fully insured and include public and product liability, and professional indemnity.

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Children with additional needs and disabilities are welcomed at RB Holiday Camps after consultation between parents and staff to ensure that all needs can be met within the staff ratios that we provide. Parents should discuss any particular needs of their child with our team at the time of booking.

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On the first morning you will be pointed in the direction of the camp telephone number which will have the mobile number of the Co-ordinator at that venue. They are contactable throughout RB Holiday Camp hours on this number. Please put this number in your phonebook or ask the co-ordinator to write this down for you. Alternatively, call the office on 0121 695 1394 and we will ensure a message is passed on.

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In certain circumstances parents will be contacted.
This includes:

• Serious injury such as a broken or suspicion of a broken bone.
• If your child is unable to participate due to serious illness or a toilet accident.
• If your child is seriously upset about being on camp.
• Bang to head that may result in concussion.
• Any situation resulting in a hospital visit.
• Serious behaviour problem.
• If your child is found not to have brought food/drink.

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Due to the nature of the activities, we recommend that your child does not wear their best or most expensive clothing for camp. We cannot guarantee the return of lost property, but we endeavour to return items that are clearly labelled with your child's full name.

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Full details of each venue can be found by clicking here including address, facilities, dates, and times.