Childcare Voucher Codes

Changes to Bookings

If you notify us at least 21 days before the date on which the services are due to start, subject to availability, we may allow you to change the dates of your booking to new dates within the same school holiday period. In these circumstances we may at our discretion charge you a £5 administration fee.

Cancellation of Bookings

If you let us know that you wish to cancel your booking within 28 days of the date on which the booking is due to start, we will not refund any advance payment you have made for that booking. If you have not yet paid, payment in respect of the booking will still be due.

If you give us more than 28 days’ notice that you wish to cancel your booking, we will provide you with a refund in respect of that booking or, if you request, we may provide a credit to your account to the value of the refund.

Payment

We accept payment by credit card, debit card, via tax-free childcare accounts (“TFCA”) and childcare vouchers (“CCVs”).

You must pay for the services at the time you place your order via our website unless you wish to pay for the services using CCVs/TFCAs in which case you must provide your authorisation to your CCV/TFCA provider on the day you make your booking and:

• if you book services which are due to commence within 5 days of the date of your booking, you must use your best endeavours to ensure that we receive funds from your CCV/TFCA provider before the services start date but if that is not possible then you must use your best endeavours to ensure that we receive funds from your CCV/TFCA provider as soon as possible after the services have been carried out. If payment is not received from your CCV/TFCA provider within 7 days of the services being provided, a late payment charge will be added to the balance due in an amount equal to 15% of the charges for the relevant services;

• if you book services which are due to commence more than 5 days after the date of your booking, you must ensure that we receive funds from your CCV/TFCA provider within 7 days of your booking. If payment is not received from your CCV/TFCA provider within 7 days of the services being booked, a late payment charge will be added to the balance due in an amount equal to 15% of the charges for the relevant services.

You must use your best endeavours to resolve any issues with your CCVs or TFCAs or CCV provider or TFCA provider promptly so as to reduce any delays in payment to us.

You must read our terms and conditions in full

Notwithstanding that we have summarised some of the key points on amendment and cancellation of bookings here, we strongly advise that you read our terms and conditions carefully and in full, a copy of which is available on our website here: https://www.rbholidaycamps.co.uk/our-policies or on request. Reading these key points should not be in substitute for reading our terms and conditions in full.